CONTACT · 联系我们

Plan your crab feast with us.

无论是家庭品蟹、节庆礼赠、餐厅采购还是长期 B2B 合作，欢迎通过 WhatsApp、邮件或下方表单联系我们。我们服务新加坡与马来西亚客户。

For retail orders, corporate gifting, restaurant supply and long-term B2B enquiries across Singapore and Malaysia, contact us directly or send the form below.

Send an enquiry · 提交询价

Name · 姓名 Email · 邮箱 Phone / WhatsApp · 电话 Market · 市场 Enquiry type · 询价类型 Message · 需求说明

DELIVERY & AFTER-SALES · 配送与售后

Clear terms before you order.

航空到货与配送 · Dispatch

我们根据每周 3–4 批航空到货安排供货，收到对应批次鲜蟹后当天安排发出。新加坡与马来西亚的可配送地区、预计时效和费用按城市、数量及日期在付款前确认。 · Supply is planned around 3–4 air arrivals each week. Orders are dispatched on the day the corresponding lot is received. Coverage, estimated timing and fees are confirmed before payment according to city, quantity and date.

死蟹与重量不足 · Claims

保障时限从承运物流官网显示的签收时间开始计算两小时。申请死蟹或重量不足售后时，请提供订单号、物流签收时间、带时间戳的完整拆包及称重视频、清晰照片，并保留螃蟹、捆绑绳和包装以供核实。 · The two-hour claim window starts from the delivery time shown on the carrier’s official website. Please provide the order number, delivery timestamp, complete timestamped unboxing and weighing video, clear photos, and retain the crab, string and packaging for verification.

取消与退款 · Cancellation

订单在发货前可以申请取消并退款。鲜活水产一经发出，不再接受取消；死蟹、重量不足或其他问题按上述售后规则核实处理。 · Orders may be cancelled and refunded before dispatch. Live seafood cannot be cancelled after dispatch; dead-crab, underweight or other verified issues are handled under the claim rules above.