The season’s finest feast.

我们通常从每年八月立秋后开始供应。部分较大斤重规格需以实际上架时间与当批货况为准；最新开售、补货和大规格到货信息会通过网站、WhatsApp 与 Facebook 群组公布。 / Our season normally begins after Liqiu in August. Larger sizes depend on the actual listing date and each incoming lot. Updates will be announced on our website, WhatsApp and Facebook groups.

母蟹以细腻蟹黄见长，公蟹则以蟹膏与扎实口感见长；实际饱满度与风味会随季节和批次变化。 / Female crabs are prized for rich roe, while male crabs are known for creamy paste and a firmer texture. Fullness and flavour vary by season and lot.

商品标示重量按螃蟹本身计算，不包含捆绑绳及外包装重量；具体以商品页与订单确认所列规格为准。 / The declared product weight refers to the crab itself and excludes tying string and outer packaging. The product page and order confirmation apply.

以承运物流官网显示的签收时间为起点，如两小时内发现死蟹，请拍摄带时间戳的完整拆包视频，并尽快连同订单号联系我们；核实后按订单售后条款赔付。 / The two-hour period starts from the delivery time recorded on the carrier’s official tracking website. Record a complete timestamped unboxing video and contact us promptly with the order number. Verified claims are compensated under the order terms.

请提供订单号、物流官网签收时间、带时间戳的完整开箱视频及清晰商品照片，并保留螃蟹、捆绑绳和包装以便核实。 / Provide the order number, carrier-recorded delivery time, a complete timestamped unboxing video and clear product photos. Keep the crab, tying string and packaging for verification.

我们的标示重量不计捆绑绳及外包装。如经核实螃蟹重量低于商品页或订单标示规格，我们会按售后条款对不足部分退款或赔付。 / Declared weight excludes tying string and outer packaging. A verified shortfall will be refunded or compensated under the after-sales terms.

来源承诺仅适用于商品页明确标注为阳澄湖来源的产品。如经核实产地与明确标示不符，我们会按订单售后条款支持退款。 / The assurance applies only to products explicitly listed as originating from Yangcheng Lake. A verified mismatch qualifies for a refund under the order terms.

我们根据每周 3–4 批航空到货安排供货，收到对应批次鲜蟹后当天安排发出。可配送地区、预计时效和费用按城市、数量及日期在付款前确认；马来西亚、偏远地区、大宗订单或指定时段请先通过 WhatsApp 沟通。 / Supply is planned around 3–4 air arrivals each week. Orders are dispatched on the day the corresponding lot is received. Coverage, estimated timing and fees are confirmed before payment according to city, quantity and date; please confirm Malaysia, remote-area, bulk or fixed-time requests via WhatsApp.

请按随单提供的保存与处理说明操作，并在建议时间内烹煮。若包装、气味或活力状态出现异常，请先保留原状并立即联系我们确认。 / Follow the supplied storage and handling instructions and cook within the recommended period. If the packaging, smell or condition appears unusual, keep the product as received and contact us before use.

接受。我们服务家庭礼赠、餐厅、酒店、企业赠礼及活动采购，可沟通规格、数量、包装与配送计划；我们重视长期复购与稳定合作。 / Yes. We support family gifting, restaurants, hospitality, corporate gifts and events, with planning for sizes, volume, packaging and delivery. Our focus is dependable long-term partnerships.

订单在发货前可以申请取消并退款。鲜活水产一经发出，不再接受取消；死蟹、重量不足或其他问题按售后规则核实处理。 / Orders may be cancelled and refunded before dispatch. Live seafood cannot be cancelled after dispatch; dead-crab, underweight or other verified issues are handled under the after-sales rules.